Privacy Policy

Prime Voltaris Energy Solutions ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website or enquire about our products and services.

This policy is designed to comply with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), the Privacy and Electronic Communications Regulations (PECR), applicable United States privacy laws including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the People's Republic of China Personal Information Protection Law (PIPL) and Data Security Law (DSL).

Prime Voltaris Energy Solutions is the data controller responsible for your personal information collected through this website. If you have any questions about this policy or how we handle your data, you can contact our Data Protection Officer using the details below.

• Company: Prime Voltaris Energy Solutions
• Office: Oware Cottage Building, Near Ayimensah Park, Ayimensah, Accra
• WhatsApp / Call: +233 50 162 0676
• WhatsApp / Call: +233 59 438 8033
• Email: primevoltarisenergysolutions@gmail.com

We collect the following categories of personal information:

• Information you provide: When you submit an enquiry or contact form, we collect your name, company name, phone/WhatsApp number, the equipment you are interested in, and any message you choose to include.
• Account information: If you register or log in (for example, to access the admin area), we collect your email address and authentication details.
• Media uploads: Images and videos you upload to listings or the gallery may be processed to apply our watermark, which does not collect personal data about you.
• Technical data: With your consent, we may collect analytics data such as pages visited, device type, and approximate location (region/country only).

We use your personal information only for the following lawful purposes:

• To respond to your enquiries and provide quotes for equipment (legitimate interest / performance of a contract).
• To communicate with you about your interest in our products and services (consent).
• To operate, secure, and maintain the website and your account (legitimate interest).
• To analyse website usage and improve our services, only where you have consented to analytics cookies.
• To comply with our legal and regulatory obligations.

We do not use your personal information to make solely automated decisions or for profiling that produces legal or similarly significant effects.

Under UK and EU GDPR, we rely on the following legal bases:

• Consent — for analytics, marketing, and non-essential cookies.
• Performance of a contract — to respond to enquiries and fulfil your requests.
• Legitimate interests — to operate and secure the site and respond to business enquiries.
• Legal obligation — where we are required to retain records.

We use cookies and similar technologies in four categories. Non-essential categories are blocked by default and only activated with your explicit consent.

• Essential: Required for the site to function (login, security, saved preferences). Always on.
• Functional: Enable enhanced features and remember your preferences.
• Analytics: Help us understand how the site is used.
• Marketing: Used to deliver relevant advertising and track campaign performance.

You can manage or withdraw your consent at any time using the Cookie Settingslink in the footer, or by clearing your browser cookies. Withdrawing consent does not affect the lawfulness of any processing carried out before withdrawal.

We do not sell your personal information. We may share it with trusted service providers who help us operate the website (for example, hosting and email delivery), only where necessary and under appropriate contractual safeguards.

Because we are based in Ghana and use cloud infrastructure that may process data outside the UK/EEA, any international transfer is made using suitable safeguards such as Standard Contractual Clauses, and only where necessary to deliver our services.

We process personal information in a manner consistent with the Personal Information Protection Law of the People's Republic of China (PIPL) and the Data Security Law (DSL). For users located in mainland China, the following additional terms apply:

• Purpose & Principles: We process personal information only for clear, reasonable, and explicitly stated purposes, following the principles of lawfulness, legitimacy, necessity, and good faith, and we minimise the data collected to what is required to achieve those purposes.
• Consent & Separate Consent: Where PIPL requires consent, we obtain it freely, fully informed, and unambiguous. For sensitive personal information and for cross-border transfers, we obtain separate consent as required by Article 29 of the PIPL. You may withdraw consent at any time.
• Sensitive Personal Information: Sensitive information is processed only when strictly necessary and with your separate consent, using strict protective measures.
• Cross-Border Transfers: Where personal information of PRC individuals is transferred outside mainland China, we do so in accordance with PIPL Chapter III, using an appropriate transfer mechanism (such as the standard contract for cross-border transfer filed with the Cyberspace Administration of China, security assessment, or certification), and only with your separate consent.
• Data Localisation: Where applicable law requires, personal information collected within mainland China is stored in accordance with PRC data localisation requirements.
• Your Rights Under PIPL: You have the right to know and decide how your personal information is processed, the right to query and copy your information, the right to request correction, the right to request deletion, the right to request explanation of processing rules, and the right to withdraw consent. To exercise these rights, contact us at primevoltarisenergysolutions@gmail.com.
• Automated Decision-Making: We do not make decisions based solely on automated processing that significantly affects your rights, in accordance with PIPL Article 24.
• Personal Information Protection Officer: You may contact our Data Protection Officer responsible for PIPL compliance at primevoltarisenergysolutions@gmail.com.

We keep enquiry records for as long as necessary to respond to your request and for reasonable business and legal record-keeping purposes. Account data is retained while your account is active. You may request deletion of your data at any time (see Your Rights).

UK & EU residents (UK GDPR / EU GDPR):

• The right to be informed about how we use your data.
• The right of access to your personal data.
• The right to rectification of inaccurate data.
• The right to erasure ("right to be forgotten").
• The right to restrict or object to processing.
• The right to data portability.
• The right to withdraw consent at any time.
• The right to lodge a complaint with the ICO (UK) or your local data protection authority.

US residents (CCPA / CPRA):

• The right to know what personal information we collect and how it is used.
• The right to delete your personal information.
• The right to correct inaccurate personal information.
• The right to opt out of the "sale" or "sharing" of your personal information.
• The right to limit the use of sensitive personal information.
• The right not to be discriminated against for exercising your rights.

To exercise any of these rights, contact us at primevoltarisenergysolutions@gmail.com. We will respond within the timeframes required by applicable law.

Under the CCPA/CPRA, California residents have the right to opt out of the "sale" or "sharing" of their personal information for cross-context behavioural advertising. We do not sell your personal information. Where any marketing or sharing takes place, it only occurs with your consent, and you can opt out at any time using the "Do Not Sell or Share My Personal Information" link in the footer.

We also honour Global Privacy Control (GPC) signals where supported by your browser.

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Our services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us so it can be removed.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.